Política de envío
SHIPPING POLICY
Order Processing & Fulfillment All orders are processed within 1–3 business days. Orders are not processed on weekends or holidays. You will receive a confirmation email once your order has shipped.
Shipping Rates & Free Shipping Thresholds
| Destination | Standard Rate | Free Shipping On Orders Over |
|---|---|---|
| Canada | $9.99 CAD | $50.00 CAD |
| United States | $9.99 CAD | $80.00 CAD |
| United Kingdom | $9.99 CAD | $80.00 CAD |
| Australia | $9.99 CAD | $80.00 CAD |
Estimated Delivery Times
- Canada: 5–10 business days
- United States: 7–14 business days
- United Kingdom: 7–14 business days
- Australia: 10–18 business days
Tracking Information Once your order has shipped, you'll receive an email with your tracking number. Please allow 1–2 business days for tracking information to update.
Customs, Duties & Taxes For international orders (USA, UK, Australia), any applicable customs duties or import taxes are the responsibility of the customer. We recommend checking with your local customs office before placing your order.
Shipping Delays While we do our best to meet estimated delivery windows, delays can occasionally occur due to carrier volume, weather, or customs processing. If your order is significantly delayed, please contact us at support@lunapawspetsupply.com and we'll make it right.
Contact Us For any shipping questions, reach us at support@lunapawspetsupply.com.
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